To contact us:
By Phone toll free 1-800-233-4010
By Mail: Orenco Originals 2812 Strasburg Drive Forest Grove, OR 97116
By Email: CustomerService@orencooriginals.com
IMPORTANT: Currently we are unable to ship to Australia, New Zealand, and Russia. The USPS will not deliver to these countries at this time due to COVID restrictions.
We encourage all of our customers in those countries to purchase Digital Downloads instead of paper versions of our charts.
Orenco Originals utilizes the United States Postal Service to deliver all of our charts to the United States and Internationally. We traditionally ship our charts using USPS First Class Mail with delivery confirmation. Expedited shipping is available via USPS Priority Mail also with delivery confirmation. We ship charts daily and notify our customers by email once their package has mailed. If you have any questions please let us know.
When you place an item in your cart and then look at your cart you will see a drop down informational box that shows the shipping options and costs.
We are pleased to ship our charts around the world at reasonable shipping rates.
Thanks for buying from Orenco Originals and The Artful Needleworker. We want you to love your purchases. We offer a full money-back guarantee for all purchases made on our website OrencoOriginlals.net. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. We accept returns within 30 days of purchase. Returns must be in new original condition. Shipping fees and taxes are nonrefundable. We encourage our customers to contact us immediately if there is a problem or an issue with your you may return it to us for a full refund, Store Credit, or replacement. We do not refund purchases of Digital Products. If you have a problem or issue with downloading a project, please let us know immediately. Contact Customer Service
News and happenings in stitching world.
We have a page for to keep our fellow needleworkers aware of in-person and online stitching events. We Need your help. So, if you know of a Stitch-A-Long, (SAL) which is an online stitching event where everyone stitches the same pattern/design over a series of weeks or months, retreat or other community stitching news, please let us know so that we can share that information to other stitchers.
Welcome To Orenco Originals! We create Counted Cross Stitch Charts Patterns for the Artful Needleworker.
We are happy to offer Orenco Originals ™ Counted Cross Stitch Patterns at the following marketplaces: Amazon, Ebay, and Etsy
From all of us at Orenco Originals we want all our Customers and Friends to stay safe, productive, and healthy during these troubling and uncertain times. If there is anything that we can do to make your project successful let us know! Stitching is relaxing and wonderful. Browse and enjoy and choose your next project Orenco Originals Counted Cross Stitch Charts for the Artful Needleworker.
We are so happy to offer PDF DIGITAL DOWNLOADS OF SOME OF OUR FAVORITE CHARTS!
We are adding new PDF charts weekly. If there is a chart that you would like in digital format please email us and let us know! Check back as we will be adding new charts in that are digitally downloadable.
Make suggestions here:
GIFT WRAPPING-We will gladly wrap any purchase add a bow and a handwritten card just email us and let us know the details.
We offer all of our paper charts with reduced shipping. Free Shipping for purchases over $22.95
If you have a chart you are looking for please email us. We may have it and if not we will gladly create a chart for you as long as the copyright allows it. I have been cross stitching for over fifty years and I love it! Out of frustration I started creating my own charts 14 years ago because I just could not find the designs, and pictures I was looking for commercially. I always have a cross stitch project in progress. We are constantly designing new charts from art pieces or vintage textiles.